Service staff were friendly and very accommodating. They weren’t grouchy when I had to reschedule twice and just before the actual scheduled appointment. There was no pressure to upgrade the service needed to a premium package that provides extra preventative care but naturally cost more. They were mindful of my having a comfortable experience by frequently offering complimentary snacks and beverages and apologizing when they ran out of a few items. They were respectful of my time by staying within the estimated time of completion. Since the final cost of the service visit was a little more than the estimated amount, they applied a courtesy discount instead of charging me extra for the difference. That was cool. Finally they offered me a new loaner vehicle if I chose to take advantage of it, which is remarkable for the basic service I needed like an oil change. No service department especially at dealerships is giving away their services and parts on the cheap, but at least at Ira Lexus you’re getting a great customer service experience and value for the money. It makes the investment in a high quality Lexus a matter of pride for maintaining such a great vehicle instead of the usual dread of servicing European cars. The punishing financial burden I’ve felt with the ALL the luxury German car brands I’ve owned can be summarized into a simple 2-word expression: Hitler’s Revenge. Lexus cars = Total dream European cars = Total dread

Pleasant. Not high pressure. Easy to work with. Process was efficient. Sales and Finance were excellent.

Delivered services in a timely manner and at the price quoted and with a loaner to bot!

My wife and I just purchased our third Lexus from IRA. Kal, our salesman was great through the entire process, and the folks who prepped the vehicle did a fantastic job.

Ira Lexus of Danvers was a great buying experience. Friendly, efficient and respectful of your buying decision.

Happy that salesman suggested the hybrid. In 2021 I purchased an NX because the RX was too much vehicle for my needs. I traded the 2021 NX because the 2026 NX hybrid is much better in exterior, exterior, and exterior color, not to mention mpg rating. It’s really nice vehicle., The salesman was good in showing me a lot of the new features.

My sales person was amazing. Very knowledgeable, and the right level of engagement. The wait for finance was too long. Took two hours after we had agreed on a price on the vehicle. I almost walked out.

Good service, good people, will be back. Remi was very helpful, polite.. I wish all services was like there

Brought car in for a recall and an oil change came out7 days later spending $400+. Your thoughts!

We just bought an Rx350 from John and he was so great to work with. We’re thrilled with our experience.

The pricing and service were both relatively stress free. Only knock is the online offer for my trade was a bate and switch. As the final price was 25% less than original

Excellent service department . Top notch work. I would definitely recommend Abraham as a advisor and Danny as a technician

The service at this dealership is fantastic from the moment you drive in! They are all so personable and do a terrific job! Elias is so wonderful with updates and information. He went the extra mile to be as helpful as possible and to make it a seamless and great overall experience! I left feeling like i had not only a great experience but like I have new friends!

Had an appointment and waited over 3 hours for just an oil change. Absolutely insane

I have appreciate the service department and the service manager and assistants who have helped me.