This dealership does it right. Customer service is superb! Staff make this experience smooth and effortless. Efficiency is their motto, while totally personalizing the customer experience. As always Mark was exceptional.
Everyone was excellent Barry was very professional loved the service
This was my first visit to Lexus in Danvers. I was just in there for schedule maintenance. I dealt with Jennifer Perry in service. From start to finish she was excellent. Got me in and out as fast as she could and kept me posted on the progress. Needless to say I will be doing the rest of my maintenance in Danvers and will work with Jenn again. I wish they made a 10 star cause she takes her job serious and if very professional. Thanks to Jenn and IRA! See you next time...
Updated: I re-rate this dealer to five stars from my original rating of one star because they have diligently address the problem and apologize for the delay of not having it resolved quickly. I admire the fact that they listen to their customer's feedback and try to fix the problem in a timely manner. I will not hesitate to refer my friends and family to come here for future business.
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