Customer Testimonials
Great service. Prompt. Always keeps you informed. Pick up and delivery was on time. Driver was extremely polite. They picked up the car and before I new it they We’re back.
Excellent service performed in a timely manner. I bought my car here and continue to service it here. Today I got my brakes and pads replaced today and they are working perfect.
I have always been satisfied with the service department at Lexus Danvers, especially Jennifer Perry. She is very professional and helpful. A loaner is always provided which is great. I have no issue with the service provided and I take their recommendations in stride.
It was a good experience with this dealership the service was very good and helpful they take care on all the clients specifically me. Like 👍
Had service today and it was awesome. The workers are great and very helpful. Very clean in service. They noticed I needed a sticker and they were able to put one on
Brought car in for 50,000 mile service. Arrived 10:30AM on Saturday for scheduled appointment and waited while the vehicle was being serviced. Departed at 11:42AM after auto washed and interior cleaned. Service included full inspection and tire rotation. Oil, oil filter, air filter and cabin filter had been replaced at previous 45,000 mile service.
I just had a great experience with the service department, and Dennis. They are very knowledgeable and accommodating to my schedule. I was given a loaner car when the repairs were going to take longer than expected. All repairs were done well. Thankyou Lexus service.
Dennis, the service specialist is always prepared and is an advocate for the customer. Whether using a loaner or waiting, the experience is alway 5 star!
I have leased my cars from IRA Lexus for over 20 years. Absolute great service! Today I went for required service and traded my 2020 Rx SUV for a new 2022. Great to work with Rick and Alex. It was the first time I worked with Jennifer at service and she was very friendly and informative. While she was working with me she was also training a new service member.
I went in for an oil change. I received new windshield wipers, repair of a leaking tire ( light was on) and oil change. The service member Brendan was awesome as usual and my car was clean and vacuumed. Best dealership service center ever. Thanks Brendan for always taking care of this old lady 🌹
It’s always a great Seveice and great people there. It’s my best choice and I will go back there for my service and buy new car there in the future
The experience was very pleasant and Jennifer was the reason. She is knowledgeable, friendly and very accommodating. She certainly is an asset to the dealership as are the greeters that make it very easy when checking in. My previous vehicle, a 2013 Lexus was also serviced. My niece purchased that car from me so I had her also make an appointment for service. She was quite happy and pleased with the the experience and will be continuing to ask for Jennifer when service is needed again.
Jen Perry was an excellent advisor! This was my first time coming to Ira Lexus. She was thorough and went above and beyond during the entire service! She took very good care of me and listened to my needs. I highly recommend Jennifer and will plan to come back just for the attention and service I received from her!
Excellent service in reasonable time. Service person was polite and helpful. Even had tech explain gps. It is nice to know that the car has been thoroughly inspected when I drive off.
The entire Service Staff is always professional and knowledgeable! I’ve been dealing with Brendan DeAngelis for almost 13 years! It’s always a great experience from start to finish! Cars are always ready on time as promised!
The professionals at Ira Lexus are happy and eager to take great care of your automotive needs. Dennis made my service experience simple and easy.
Always an excellent customer service experience when Jen Perry is handling your vehicle. She listens very well and ensures all of your service needs are taken care of 100%. I value her expertise, background, and history with the Lexus brand. Unfortunately it is hard to find a service advisor that values customer service like Jen, IRA Lexus should be honored to have her working for them
My Service Advisor, Jen was excellent. She kept me informed, followed through with the technician, and was pleasant and helpful. I have only good things to say about this experience.
Mark the service advisor was w excellent, very professional and helpful The service technician detracted from the overall rating as he did not change the maintenance sticker on the windshield or on the speedometer. Sloppy work on his part as well. His actions require management attention as it reflects poorly on the entire service department and leaves the customer thinking what else did he overlook.
I brought my lease back to the dealership to get another vehicle. Gene went above and beyond to make sure i had excatly what I wanted in my car. I will not do business with any other dealership. This ia the beat. Customer Service is the best!!!
They apprised me of the service timeline. Also when it was necessary to adjust the cost of the maintenance, they called. Thus, I have always felt Ira Lexus is honest and fair. I highly recommend them.
Excellent customer service. In and out very quickly!! Very friendly staff. It is great to always be able to borrow a car even if I’m just getting an oil change.
Best service center ever. Timely respectful honest. Loaner with no problems. highly recommend this service center for your Lexus service needs! Prices are comparable and they work with you to make it all work out
Just went in for routine service! Everything handled very professionally and the car was ready when promised. Dennis my service advisor made sure everything was done timely including state inspection sticker. Would highly recommend!
Topher was awesome very attentive and on top of things!!!! But when he handed my car over to another employee as he was not in that day that employee dropped the ball. He never called me to let me know my car was ready and I was without a vehicle all weekend. He claimed he called the number on file but he didn’t because I never received a call or voicemail. They were aware that I needed my car by noon on Saturday. I called at about 4 thinking the dealership was open until 5 and they were already closed and ...
Meet with salesperson Rick. He was very knowledgeable and listened to my needs. Purchased a 2021 Lexus RX350. Perfect condition. All the staff at IRA were pleasant and very polite. Made my experience a positive one.
Great services, bought a new Lexus last July2021, super experience. Went for 10k service Mark McLean.. A++.. thank you Mark!! Ira Lexus /service top notch!! Tim
I went to the Lexus service in person . mark Mclean took very good care of me. It was an awesome experience.He went through everything with me and it was a great experience
30,000 mile service. Always a pleasure with service advisorJen Perry and Valet Tom and follow up with service advisor Mark Mclean. They always do it right!
The overall service from this dealer is top notch, from when we bought our RX350 to getting it serviced. So happy with it all!! Will buy here again.
Three years ago I went to Ira Lexus in Danvers and bought a car from Nicolette. I told her I would be back if I was ever in the market for another car. Last Tuesday I arrived back at Ira Lexus in Danvers and had yet another amazing experience with Nicolette and the whole sales team. From start to finish the professionalism of the people is top notch. Could not be happier with my purchase and all of the people that helped me make my decision.
My visit was seamless from the time I arrived to the time I left. The services were excellent, and by the young lady was extremely knowledgeable and helpful.
Prompt. Efficient and attention to detail. What more can one ask. Oh, they also hand washed the car for free. I recommend them whole heartedly.
Mark was great and helped me thru the service appointment… also having a loaner car is a big plus. We have bought 3 es 350s over the years from IRA
This is one of the best dealerships in New England. I have bought multiple cars through them. They stand behind everything they sell. They are friendly and upfront and just a great crew to work with
Ira lexus in Danvers highly Recommend coming here for any car purchase and service needs. Dennis is one of the service Rep to help make sure your car is in tip top shape and very detailed with recommendations and what is required for your vehicle when coming in for an appointment.
Jen Perry is a fantastic service advisor! She is kind, clear, and concise. She provided timely updates on my vehicle service. Ira Lexus offers fair pricing for automotive maintenance.
It’s always a good experience with my service advisor he’s very helpful And explains all the work that’s being done to my car’ They always do fine work for me
Great service. Staff is always accommodating and friendly. Love that you wash car as well Been going to Ira Lexus Danvers for years Thank you
always exceed expectations, are courteous and informative. explained clearly what was goingvto be done and the cost. would never go elsewhere to service my car
Outstanding service. When my Nav, maps, backup camera, windows, and side view mirrors stopped working on my GX470, I feared the worst: could have been an $8K repair. Got a call from my service advisor, Mark, and got glorious news. Their estimated time to diagnose the issue was 2 hours, not the 3 they told me to expect. And all electrical issues were completely resolved by replacing a blown fuse. The vehicle was done, washed, and ready quickly. We were treated great by everyone, and were happy to have all issues fixed for the minimal cost of a fuse. Highly recommended.
Great service and customer service from Kyle and very helpful.. very satisfied.. the fact that the washed my suv was a major plus from them
Service advisors (Dennis & Brendan) are top notch. Was advised every step of the way during my cars extended service visit. Highly recommend. Rear shocks & some suspension parts, rides like an (almost) new Lexus again.
Had 15k service today. Great job. They also cleaned car inside and out. Jenefer was very nice and thorough. Will continue to service my car here.
I had to have my car serviced today may 2nd and once again Jennifer Perry is always gracious and professional!! .. everything was done Accurately I have been going to Ira Lexus of Danvers for over ten years.. it’s a great place and thank you Jennifer
Wow!!!! Just bought a car May 2nd, 2022! The dealership exceeded my expectations! Price was excellent, surprised me with new tires after the sale, oil change, and a full tank of gas! My sales person (Jake) was friendly, not pushy, and I thoroughly enjoyed the car buying experience. Well done!!!
We brought our 2 vehicles in for the yearly inspection and one for a maintenance check, today, May 2 2022. Our service representative was Mark McLean. Mark was extremely helpful, knowledgeable, professional and courteous. We would recommend Mark to any of our friends and the dealership too. Sincerely Lorraine/Emmett Clemente
The overall buying experience was excellent. John Ponce, our salesperson, was outstanding. We are very excited to own our new Lexus RX350. Thank you for everything.
My car was in for routine service but some major issues were found and with my ok they were repaired within 2 days.I am always treated with courtesy and respect
Brought my Lexus in for the 60,000 mile service. The work was done promptly and amenities for owners were excellent. Mark, my service representative, was very efficient.
The service at IRA Lexus of Danvers is always high quality and timely. The customer service team is first rate- always so friendly and efficient!!
I recently bought my Lexus RX 350 sport I love this car, The whole experience of buying a car making everything happened in matter of hours and customer service was excellent. I just had my first service and everyone was so amazing they also brought the car to my house after it was done. (I had Range Rover before this even they never did that I had the worst customer service with them)and I’m so happy to be at a place where I’m treated better and I get the best service also my business is appreciated.
Great experience with service department again from the start. The entire team was excellent as usual from arrival to pickup. Topper Hurley was my consultant and got me processed and on my way with a loaner promptly. The service department had the car ready and I was driving home before noon. Great job & Thanks to all again!
Always great customer service from the minute you walk in to your departure. Confident the techs complete the best work for my safety!! I have been working with Brendan DeAngelis for almost seven years... he’s great and has my best interest at heart!!!
Well organized group of workers. Service with a smile even when handing you the bill. Reasonable prices. Will match prices which allows for service at one place
I have three Lexus vehicles all running perfectly because of the service I have received Jennifer and Tom are the best!! Would recommend to everyone
The customer service team at Ira Lexus is amazing. We never have to wait. My loaner vehicle is always waiting. They keep us informed on what is being down on my vehicle. I am very pleased with Lexus.
I am giving them a 5 star. I had the best experience with Topher Hurley. He is the best thank you for a great experience at Lexus will return just because of you.
Always great service at IRA Lexus. My car is 11 years old and I’ve always had it service here and not one complaint. Go see Brendan he is an excellent member of the service team!
Stopped by today for recomended oil and filter change.the advisor Topher,made paper work simple and quick.and garage staff did very nice job including complementary wash and interior vacuum, something my local mechanic never does.and all for less money.ty IRA and staff. Paul
Jen is amazing to work with she always take good care of us when we come great customer services. Lexus always take care of our car problems .
Great service! They just completed my 100k maintenance and replaced a leaky water pump on my GS 350. The folks there are friendly and reliable.
Brendan is my Service Advisor and is awesome. I have had a great experience with all the people in the department. The gentleman who provided me with my loaner vehicle was caring. I purchased my vehicle from this dealership and used the accident repair shop(it wasn’t my fault, just saying). You won’t go wrong here for your Lexus!
Lexus of Danvers is a really great dealership. Very friendly atmosphere and there right on top of getting you all set up for anything you need done.
We brought our Lexus ES350, 2017, in for maintenance, our service manager was Brandan DeAngelis. We have worked with Mr DeAngelis on multiple occasions and we're always extremely satisfied with his communication skills and his expert advice. He is professional, courteous and helpful in making our visits meaningful and pleasant. Lorraine/Emmett Clemente
Excellent service from the rep who helped me was very considerate and worked with me on exactly what I wanted to buy great customer service
Excellent team. Friendly, Efficient, and reliable. I have been a customer since 1998 and they have never failed me. Dennis Pellegrino, service manager is friendly, knowledgeable and very efficient. The “greeting team” very efficient, friendly and always remember your name.
Great service, great facilities and great staff! Went in for our annual maintenance and it was overall, enjoyable. The prices are very reasonable as well!
Customer Service was excellent. I Had some work done under warranty. My Sales Rep (Dennis P) kept me informed through the entire process even on his day off. I feel blessed to have him!
Tyna Toek my customer service rep is the best. Very efficient and competent. I feel she does her best to ensure I get the best service and she is ver knowledgeable. I love the atmosphere and always knowing thete is a rental car for me when needed. Wonderful dealership and service company.
Jen was wonderful- extremely knowledgeable and awesome to work with. Jen went above and beyond. She took the time to explain everything in detail that needed to be done to my car
Great service all around! Everyone is wonderful to work. I am on my 4th Lexus and I wouldn’t go anywhere else. They are the best, with the best ride!
Best service around! Both in customer service and in quality of their services!! I have owned My first Lexus and I love to do service in ira lexus in Denver thanks Brendan deangelis
Best service around! Both in customer service and in quality of their services!! I have owned three Lexus vehicles and their service standards, especially at IRA Danvers, are top knotch!
Excellent Service. Great Support. Willing to listen to customer. Was treated extremely well. Provided support weekend. Loaner car very useful. Kept me informed when the car will be fixed. Keep it up
Very friendly and helpful service staff. Jennifer, my personal service rep impressed me with her knowledge and her concern for my particular needs. It was truest my best dealership service experience ever.
Jennifer perry had my car in and out. Great service. will go back for the next service. Scheduling was easy and had the time I wanted
Jennifer Perry is always a pleasure to work with! She’s honest, helpful and friendly, (even when they are short staffed), which is so appreciated during these times. Bought a 2015 RX 350 in 2017 for a great price and have been happily driving it since then. Plan to keep this for many more miles.
Dennis and service team went the extra mile to help resolve everything with my car. They are always very responsive and handle things in a timely way.
Great customer service as always. Dennis P really takes care of the customers. Was out in about an hour and a half with quality work done.
Went for an oil change & a detail on Saturday morning. Got a loaner car as usual, great service, free snacks & picked up my sparkling vehicle this morning. Both Brendan and Mark were the service agents I used for drop off & pick up. The older gentlemen who bring around the cars for you are always a pleasure to deal with as well. I’m a Lexus lifer!!!! Lp
My help Kim is the perfect person to deal with. Professional to the core but with the added personal touch which makes the client feel confident & at ease. If waiting is your preference , the waiting area and amenities are spacious, comfortable & clean. Loaner cars are always offered also. The choice is yours.
Great experience John was Very professional The whole process was very quick with mutual trust Finances were seamless, the facility was clean I would certainly recommend this dealership
Customers service is always outstanding - friendly and efficient. I also appreciate the written report I receive at the end describing the work performed on my car. This is my third Lexus from IRA- wouldn’t go anywhere else.
I recently brought my 2019 Lexus RX350 in for service, Brendan DeAngelis was the service manager that handled everything. Brendan as always was very pleasant and professional, explaining what was going to be done and the pricing. He had my loaner vehicle ready which was clean and gased. When the service was completed Brendan called and let me know. I also received a follow up text to make sure everything was good and if there were any questions. My vehicle was cleaned as a courtesy. I would highly recommend Ira Lexus and Brendan DeAngelis. A plus for always taking that extra ...
Brendan has been great. Always goes the extra mile to accommodate my needs. Always feel like he is looking out for me as best he can.
Brendan is the best. Service is excellent! I never need to wait, there is always a loaner available. I would highly recommend service at IRA Lexus.
Brendan is THE BEST for customer service! Always polite, friendly and efficient. Car ready as promised. Have been an IRA Lexus customer for 30 years
We have bought several Lexus vehicles at IRA Lexus. We think the service department is great. The sales department is excellent and very helpful and friendly.
I brought my new 2021 ES350 in for 6-month service visit. I also had concerns about a small dent on the trunk lid. Kim Trott was an excellent advisor and was able to get the dent specialist to work on my car later that day. Dent was completely removed. Kim kept me updated with the work being done and was able to give me a good idea of what the cost might be well in advance of work being done. Excellent service all around & kudos to Kim!
Olti the salesman he is very good and kind with us. We are appreciate it he’s service. For sure we will going recommend this LEXUS dealer for more people.
Excellent service, they stand by their vehicles. They made the experience pleasant, and went above and beyond for service. They made repairs to the vehicle before the sale after the test drive and John Ponce was a great salesman, all were friendly, professional gentlemen.
Went in for service I had Kim she was excellent. Explained everything to me. She was kind and sweet. I know my car was in there to rotate my tires oil change air filter inspection sticker. As I said before she is fantastic
They have been up front about repair costs and alway provided option when possible. I have been a customer since 2007 and have returned for other vehicles.
Ira Lexus in Danvers is amazing! Jaime De La Cruz was an excellent Sales & Leasing representative. He was very kind and professional. Even when things did not work as planned, he assisted in the best way possible. I had the pleasure to talk to the General Manager (Willy Moy) and he was aware of who I was and willing to help me. All great; Sales representatives, managers, and other staff were very professional. I will definitely come back and I will recommend this dealer.
Ira Lexus has done an outstanding job in keeping me coming back for service. Their honest approach, good prices, and excellent attention to customer care really make this a special place. My most recent experience was with service advisor Kim who took excellent care of me. There is really nothing more I can ask for out of a service visit! Awesome place and people!
The service is excellent. The staff is always friendly and accommodating. My service rep, Brendan Deangelis is great to work with. He is professional, knowledgeable and always goes out of his way to make the customer's experience a pleasant one. Thank you for always providing the best!!
Had a great experience today having routine service and oil change. Staff are friendly and knowledgeable. Kept me updated. Discovered a minor issue that were able to remedy today. They also offer vehicle loaner or rides if needed. All staff very professional.
Dennis Pellagrino managed the 20K service on my 2019 L C 500. He was professional, spent time explaining what needed to be done. My car was spotless when they finished. Clean waiting area, but no water.
My salesperson John Ponce was extremely helpful in helping me to lease the vehicle. The vehicle was ready for pickup when he said it would be and he took the time to explain the features of the vehicle. He was very cooperative. It is the fourth car I’ve leased from IRA Lexus.
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