Customer Testimonials
Prompt. Efficient and attention to detail. What more can one ask. Oh, they also hand washed the car for free. I recommend them whole heartedly.
Mark was great and helped me thru the service appointment… also having a loaner car is a big plus. We have bought 3 es 350s over the years from IRA
This is one of the best dealerships in New England. I have bought multiple cars through them. They stand behind everything they sell. They are friendly and upfront and just a great crew to work with
Ira lexus in Danvers highly Recommend coming here for any car purchase and service needs. Dennis is one of the service Rep to help make sure your car is in tip top shape and very detailed with recommendations and what is required for your vehicle when coming in for an appointment.
Jen Perry is a fantastic service advisor! She is kind, clear, and concise. She provided timely updates on my vehicle service. Ira Lexus offers fair pricing for automotive maintenance.
It’s always a good experience with my service advisor he’s very helpful And explains all the work that’s being done to my car’ They always do fine work for me
Great service. Staff is always accommodating and friendly. Love that you wash car as well Been going to Ira Lexus Danvers for years Thank you
always exceed expectations, are courteous and informative. explained clearly what was goingvto be done and the cost. would never go elsewhere to service my car
Outstanding service. When my Nav, maps, backup camera, windows, and side view mirrors stopped working on my GX470, I feared the worst: could have been an $8K repair. Got a call from my service advisor, Mark, and got glorious news. Their estimated time to diagnose the issue was 2 hours, not the 3 they told me to expect. And all electrical issues were completely resolved by replacing a blown fuse. The vehicle was done, washed, and ready quickly. We were treated great by everyone, and were happy to have all issues fixed for the minimal cost of a fuse. Highly recommended.
Great service and customer service from Kyle and very helpful.. very satisfied.. the fact that the washed my suv was a major plus from them
Service advisors (Dennis & Brendan) are top notch. Was advised every step of the way during my cars extended service visit. Highly recommend. Rear shocks & some suspension parts, rides like an (almost) new Lexus again.
Had 15k service today. Great job. They also cleaned car inside and out. Jenefer was very nice and thorough. Will continue to service my car here.
I had to have my car serviced today may 2nd and once again Jennifer Perry is always gracious and professional!! .. everything was done Accurately I have been going to Ira Lexus of Danvers for over ten years.. it’s a great place and thank you Jennifer
Wow!!!! Just bought a car May 2nd, 2022! The dealership exceeded my expectations! Price was excellent, surprised me with new tires after the sale, oil change, and a full tank of gas! My sales person (Jake) was friendly, not pushy, and I thoroughly enjoyed the car buying experience. Well done!!!
We brought our 2 vehicles in for the yearly inspection and one for a maintenance check, today, May 2 2022. Our service representative was Mark McLean. Mark was extremely helpful, knowledgeable, professional and courteous. We would recommend Mark to any of our friends and the dealership too. Sincerely Lorraine/Emmett Clemente
The overall buying experience was excellent. John Ponce, our salesperson, was outstanding. We are very excited to own our new Lexus RX350. Thank you for everything.
My car was in for routine service but some major issues were found and with my ok they were repaired within 2 days.I am always treated with courtesy and respect
Brought my Lexus in for the 60,000 mile service. The work was done promptly and amenities for owners were excellent. Mark, my service representative, was very efficient.
The service at IRA Lexus of Danvers is always high quality and timely. The customer service team is first rate- always so friendly and efficient!!
I recently bought my Lexus RX 350 sport I love this car, The whole experience of buying a car making everything happened in matter of hours and customer service was excellent. I just had my first service and everyone was so amazing they also brought the car to my house after it was done. (I had Range Rover before this even they never did that I had the worst customer service with them)and I’m so happy to be at a place where I’m treated better and I get the best service also my business is appreciated.
Great experience with service department again from the start. The entire team was excellent as usual from arrival to pickup. Topper Hurley was my consultant and got me processed and on my way with a loaner promptly. The service department had the car ready and I was driving home before noon. Great job & Thanks to all again!
Always great customer service from the minute you walk in to your departure. Confident the techs complete the best work for my safety!! I have been working with Brendan DeAngelis for almost seven years... he’s great and has my best interest at heart!!!
Well organized group of workers. Service with a smile even when handing you the bill. Reasonable prices. Will match prices which allows for service at one place
I have three Lexus vehicles all running perfectly because of the service I have received Jennifer and Tom are the best!! Would recommend to everyone
The customer service team at Ira Lexus is amazing. We never have to wait. My loaner vehicle is always waiting. They keep us informed on what is being down on my vehicle. I am very pleased with Lexus.
I am giving them a 5 star. I had the best experience with Topher Hurley. He is the best thank you for a great experience at Lexus will return just because of you.
Always great service at IRA Lexus. My car is 11 years old and I’ve always had it service here and not one complaint. Go see Brendan he is an excellent member of the service team!
Stopped by today for recomended oil and filter change.the advisor Topher,made paper work simple and quick.and garage staff did very nice job including complementary wash and interior vacuum, something my local mechanic never does.and all for less money.ty IRA and staff. Paul
Jen is amazing to work with she always take good care of us when we come great customer services. Lexus always take care of our car problems .
Great service! They just completed my 100k maintenance and replaced a leaky water pump on my GS 350. The folks there are friendly and reliable.
Brendan is my Service Advisor and is awesome. I have had a great experience with all the people in the department. The gentleman who provided me with my loaner vehicle was caring. I purchased my vehicle from this dealership and used the accident repair shop(it wasn’t my fault, just saying). You won’t go wrong here for your Lexus!
Lexus of Danvers is a really great dealership. Very friendly atmosphere and there right on top of getting you all set up for anything you need done.
We brought our Lexus ES350, 2017, in for maintenance, our service manager was Brandan DeAngelis. We have worked with Mr DeAngelis on multiple occasions and we're always extremely satisfied with his communication skills and his expert advice. He is professional, courteous and helpful in making our visits meaningful and pleasant. Lorraine/Emmett Clemente
Excellent service from the rep who helped me was very considerate and worked with me on exactly what I wanted to buy great customer service
Excellent team. Friendly, Efficient, and reliable. I have been a customer since 1998 and they have never failed me. Dennis Pellegrino, service manager is friendly, knowledgeable and very efficient. The “greeting team” very efficient, friendly and always remember your name.
Great service, great facilities and great staff! Went in for our annual maintenance and it was overall, enjoyable. The prices are very reasonable as well!
Customer Service was excellent. I Had some work done under warranty. My Sales Rep (Dennis P) kept me informed through the entire process even on his day off. I feel blessed to have him!
Tyna Toek my customer service rep is the best. Very efficient and competent. I feel she does her best to ensure I get the best service and she is ver knowledgeable. I love the atmosphere and always knowing thete is a rental car for me when needed. Wonderful dealership and service company.
Jen was wonderful- extremely knowledgeable and awesome to work with. Jen went above and beyond. She took the time to explain everything in detail that needed to be done to my car
Great service all around! Everyone is wonderful to work. I am on my 4th Lexus and I wouldn’t go anywhere else. They are the best, with the best ride!
Best service around! Both in customer service and in quality of their services!! I have owned My first Lexus and I love to do service in ira lexus in Denver thanks Brendan deangelis
Best service around! Both in customer service and in quality of their services!! I have owned three Lexus vehicles and their service standards, especially at IRA Danvers, are top knotch!
Excellent Service. Great Support. Willing to listen to customer. Was treated extremely well. Provided support weekend. Loaner car very useful. Kept me informed when the car will be fixed. Keep it up
Very friendly and helpful service staff. Jennifer, my personal service rep impressed me with her knowledge and her concern for my particular needs. It was truest my best dealership service experience ever.
Jennifer perry had my car in and out. Great service. will go back for the next service. Scheduling was easy and had the time I wanted
Jennifer Perry is always a pleasure to work with! She’s honest, helpful and friendly, (even when they are short staffed), which is so appreciated during these times. Bought a 2015 RX 350 in 2017 for a great price and have been happily driving it since then. Plan to keep this for many more miles.
Dennis and service team went the extra mile to help resolve everything with my car. They are always very responsive and handle things in a timely way.
Great customer service as always. Dennis P really takes care of the customers. Was out in about an hour and a half with quality work done.
Went for an oil change & a detail on Saturday morning. Got a loaner car as usual, great service, free snacks & picked up my sparkling vehicle this morning. Both Brendan and Mark were the service agents I used for drop off & pick up. The older gentlemen who bring around the cars for you are always a pleasure to deal with as well. I’m a Lexus lifer!!!! Lp
My help Kim is the perfect person to deal with. Professional to the core but with the added personal touch which makes the client feel confident & at ease. If waiting is your preference , the waiting area and amenities are spacious, comfortable & clean. Loaner cars are always offered also. The choice is yours.
Great experience John was Very professional The whole process was very quick with mutual trust Finances were seamless, the facility was clean I would certainly recommend this dealership
Customers service is always outstanding - friendly and efficient. I also appreciate the written report I receive at the end describing the work performed on my car. This is my third Lexus from IRA- wouldn’t go anywhere else.
I recently brought my 2019 Lexus RX350 in for service, Brendan DeAngelis was the service manager that handled everything. Brendan as always was very pleasant and professional, explaining what was going to be done and the pricing. He had my loaner vehicle ready which was clean and gased. When the service was completed Brendan called and let me know. I also received a follow up text to make sure everything was good and if there were any questions. My vehicle was cleaned as a courtesy. I would highly recommend Ira Lexus and Brendan DeAngelis. A plus for always taking that extra ...
Brendan has been great. Always goes the extra mile to accommodate my needs. Always feel like he is looking out for me as best he can.
Brendan is the best. Service is excellent! I never need to wait, there is always a loaner available. I would highly recommend service at IRA Lexus.
Brendan is THE BEST for customer service! Always polite, friendly and efficient. Car ready as promised. Have been an IRA Lexus customer for 30 years
We have bought several Lexus vehicles at IRA Lexus. We think the service department is great. The sales department is excellent and very helpful and friendly.
I brought my new 2021 ES350 in for 6-month service visit. I also had concerns about a small dent on the trunk lid. Kim Trott was an excellent advisor and was able to get the dent specialist to work on my car later that day. Dent was completely removed. Kim kept me updated with the work being done and was able to give me a good idea of what the cost might be well in advance of work being done. Excellent service all around & kudos to Kim!
Olti the salesman he is very good and kind with us. We are appreciate it he’s service. For sure we will going recommend this LEXUS dealer for more people.
Excellent service, they stand by their vehicles. They made the experience pleasant, and went above and beyond for service. They made repairs to the vehicle before the sale after the test drive and John Ponce was a great salesman, all were friendly, professional gentlemen.
Went in for service I had Kim she was excellent. Explained everything to me. She was kind and sweet. I know my car was in there to rotate my tires oil change air filter inspection sticker. As I said before she is fantastic
They have been up front about repair costs and alway provided option when possible. I have been a customer since 2007 and have returned for other vehicles.
Ira Lexus in Danvers is amazing! Jaime De La Cruz was an excellent Sales & Leasing representative. He was very kind and professional. Even when things did not work as planned, he assisted in the best way possible. I had the pleasure to talk to the General Manager (Willy Moy) and he was aware of who I was and willing to help me. All great; Sales representatives, managers, and other staff were very professional. I will definitely come back and I will recommend this dealer.
Ira Lexus has done an outstanding job in keeping me coming back for service. Their honest approach, good prices, and excellent attention to customer care really make this a special place. My most recent experience was with service advisor Kim who took excellent care of me. There is really nothing more I can ask for out of a service visit! Awesome place and people!
The service is excellent. The staff is always friendly and accommodating. My service rep, Brendan Deangelis is great to work with. He is professional, knowledgeable and always goes out of his way to make the customer's experience a pleasant one. Thank you for always providing the best!!
Had a great experience today having routine service and oil change. Staff are friendly and knowledgeable. Kept me updated. Discovered a minor issue that were able to remedy today. They also offer vehicle loaner or rides if needed. All staff very professional.
Dennis Pellagrino managed the 20K service on my 2019 L C 500. He was professional, spent time explaining what needed to be done. My car was spotless when they finished. Clean waiting area, but no water.
My salesperson John Ponce was extremely helpful in helping me to lease the vehicle. The vehicle was ready for pickup when he said it would be and he took the time to explain the features of the vehicle. He was very cooperative. It is the fourth car I’ve leased from IRA Lexus.
The service is excellent always accommodating,friendly and efficient. Always a great experience. Whenever I want an appointment it is available a loaner car is always available,
I was so happy every single time after my car have service in there. Brendan he is taken care so good my car. I would highly recommendations this place to people. Thank you Brendan for all your work!
Great people! Kim was fantastic!!! Loved having loaner car.. appreciated the extras .. my car was well taken care of and given back well cleaned! Thank you!
This is my third Lexus SUV purchased at this dealership. Car always has the routine work completed appropriately (except once in 15 years). Brendan, service dept, is always pleasant, friendly & attentive to your concerns. The car is washed & vacuumed too!
Loaner new Lexus car was provided for entire time my car was in service. All service done according to what I wanted and done right. Interior detail was exceptional! Highly recommend!
Have been a customer for almost 25 years because of the continued professional service. Ira lexus does an excellent job training their staff seems like everyone goes above and beyond. Which is why i’ll continue buying and servicing our Lexus’s there.
I have purchased 7 cars from this dealership and I am greatly satisfied with the results. Service is efficient and the personnel are polite. I especially enjoy having Dennis Pellagrino as a service representative, as he is very informative and fair in his recommendations .
We bought a new car from Ira with help from James Allen. He was very helpful in the whole process from car selection, test drive to helping us familiarize new car. Jim has been professional and we have had wonderful experiences and would come back in the future. Many thanks. Jim.
Super helpful salesperson, Jim was great. Found me exactly what I wanted, really listened very helpful explaining options. Best car buying experience ever! The finance person was also helpful
Excellent service and knowledgeable personnel. Have been dealing with this dealership for over 30 years and have been completely satisfied with their performance. Overall great experience.
It’s Lexus made purchasing a car an easy process. Mark was very responsive and found the exact car I was looking to purchase. Low pressure and straight forward! I would highly recommend Ira Lexus
Mark McLean was great as always! Excellent service by all - courteous and friendly staff. Contact during the day regarding maintenance needs and timing for pick up was superb.
They always take care of my car in a quick efficient manner. we then have a discussion about the next service and what it might entail- no surprises. Dennis is great
Jennifer was very helpful when I went to get service for my car. Very polite and went above and beyond. Jennifer was able to answer my questions, very knowledgeable. Jennifer was always asking if we needed any additional help. Outstanding service.
I am in the automotive industry myself. I have access to VERY good pricing on service and parts due to the connections I have made. I still choose to bring my vehicle (which I purchased here as well completely seamlessly) here for service. Their promptness, attentiveness, amenities, atmosphere and professionalism, coupled with very competitive pricing makes it a no-brainer for me to continue to service my vehicle here. Ira Lexus makes both purchasing and servicing a vehicle (a vehicle of outstanding quality, mind you) a process that will interfere with your day to day life as little as possible while ...
I always have a fantastic experience at Ira Lexus. I bought the car from Jaime De-Lacruz, he was very kind, professional, attentive and I got an absolutely incredible deal. I’d recommend him to anyone. The service department is also phenomenal. Jen and Tina are typically who I work with. They’re very kind, professional and prompt in response. I brought my car in recently for service to get the fuel pump recall taken care of and I was very impressed with how quickly everything was done. They even cleaned it and it looks 100% better than when I dropped it ...
It’s been 19years and on my second car and still haven’t been disappointed. Easy to make service appointments, convenience of a loaner, staff always keeps me informed and I always feel they have my best interest. Dennis and Jennifer are an asset to Ira lexus.
Barry Ellison from Ira Lexus at Danver, MA is very professional and demonstrated a great concern for the customers. His work ethic is highly applauded. I truly appreciate all his help.
Ira Lexus was amazing. I made the appointment and did not have to wait they had a loaner car waiting for me. Service was best I ever had.
Olti he a good sale man, he do a great job explains to me.if have any wanna buy car go to him.thank you Olti for helping us.
Was a very professional service, from the person who took my car until the checkout employe. Car was clean and I was able to save by using coupons I got in the mail. Highly recommend their service
Had my 2015 Lexus es350 serviced and Dennis Pellegrino couldn’t have been more helpful. He has been my service advisor before and he is always polite, helpful and accommodating. He is an exemplary employee and a great asset to IRA
Everything was perfect. The personnel were very helpful and courteous. I found the ladies room to be very clean. Enjoyed reading my book in the lounge area. I did not buy this car, I leased it from your dealership. When the lease is finished, I will.
Our salesman was excellent. Explained everything perfectly, concise no nonsense approach was REFRESHING! Very pleasant leasing experience that did not drag on for hours. I think the entire process was about ninety minutes.
Very friendly and knowledgeable dealership. Been doing business there for 20 years. Highly recommend Lexus. Jen is the best. Tom in service a gem They keep you informed when you will be done on a regular basis
I had a great experience as always with Brendan I wish I could give him 10 stars if possible.Everyone I’ve spoke with has made it very easy n pleasant .
Had a great experience here with service. But I purchased my Certified car a couple of months ago in the Manchester location and the recon was very disappointing compared to my previous Lexus at Herb Chambers.
Brandon was awesome! He was able to deliver the best maintainer service for my car! No pushing or guilting into getting any extra replacements or offers. Definitely going to come back!
I needed an oil change really bad and a few other things so I was planning on waiting 2 weeks. I only deal with Jen in service and as usual it was awesome. She got me right in and took care of all of my issues. Nothing major, the cars are phenomenal. Just little knit picky things I wanted checked out. She explained in full detail what they did to my Lexus. I was in and out and on my way. I actually bought the service department lunch to show my appreciation. I figure they are always getting complaints and yelled ...
My associate, Mark McClean was friendly and efficient as always and the service was great- I love IRA Lexus in Danvers! This is my third car from this dealership- could not be more pleased!
Jen was terrific. Even though I had been mislead by a different dealership about my warranty coverage, Jen was very helpful and receptive to my feedback.
The entire experience went very well. Belo was excellent in taking me through the whole process. He is very knowledgeable and professional. I couldn’t be happier with the vehicle!
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