2020 Lexus ES 350 Review
Are you dreaming of hitting the streets of North Andover, Peabody, and Danvers in a luxurious sedan of your own? What about a vehicle that not only is visually and technologically luxurious but a vehicle that’s safe and reliable too?
If this sounds like you, the 2020 Lexus ES 350 is the perfect car for you. To show you why, we here at Ira Lexus of Danvers have put together this 2020 Lexus ES 350 review. Ready to learn more? Keep reading!
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Standard Safety Features
Winner of the 2019 IIHS TOP SAFETY PICK+ for the Premium Triple-Beam Headlamps, you bet that Lexus has done everything possible to keep you and your passengers safe and secure all drive long. Therefore, the 2020 Lexus ES 350 comes standard with the Lexus Safety System+ 2.0.
This comprehensive safety suite includes many active safety features. Some of these features includes:
- Pre-Collision System with Pedestrian Detection
- Lane Departure Alert with Steering Assist
- Road Sign Assist
- Lane Tracing Assist
Using an enhanced radar system, the Pre-Collision System with Pedestrian Detection is constantly monitoring the front of your vehicle. It continuously scans for other vehicles, bicyclists in the daytime, and even pedestrians in both daytime and low-light conditions.
Should the system detect a vehicle or pedestrian that you could collide with, it’ll automatically apply brake pressure to avoid a collision and help keep everyone as safe as possible.
2020 Lexus ES 350 Design
The moment you step foot in the 2020 Lexus ES 350, you’ll feel like you’ve been transported to your own palace of luxury. You’ll be treated like royalty with the available illuminated entry system, the available heated and ventilated front seats, and optional driver’s-seat power cushion extender.
With the illuminated entry system, as you approach your 2020 Lexus ES 350, you’ll be greeted with a blanket of exterior light to prevent you from walking along an undesirable path. As you enter, you’ll be wrapped in a cool white LED illumination.
Plus, when you have a spacious interior like you do with the Lexus ES, all passengers will be treated to a deluxe experience. For example, front and rear passengers share nearly similar shoulder room dimensions. Front passengers have 55.9 inches of shoulder room and rear passengers have 54.3 inches of shoulder room.
When your luxury sedan is equipped with the optional panorama glass roof, only a fraction of an inch separates the dimensions between front and rear passengers. Passengers in the front are treated to 37.6 inches of headroom, while the rear-row passengers have 37.8 inches of headroom.
Connective Technology
Once your drive starts, the several connective technology features allow you to stay connected no matter where you find your 2020 Lexus ES 350 takes you. The available 12.3-inch high-resolution multimedia center allows you to access apps of your smartphone easily via Android Auto™ and Apple CarPlay®. Once your smartphone is paired, you can play your favorite songs, podcasts, audiobooks, and more through the standard 10 speakers.
Although, if you want even more sound, you have the option of upgrading to an optional 17 speakers with the Mark Levinson® PurePlay sound system.
You’ll be able to stream digital music no matter where you are thanks to Lexus Enform Wi-Fi™, which allows up to five devices to connect to the system. Thanks to the wireless charger, you’ll find staying connected on even the longest of drives is possible.
The charger, which is situated conveniently at the center console, makes sure your phone is always at 100 percent without the need of bulky cords.
Test Drive the 2020 Lexus ES 350
If you’re longing for a luxurious drive through the streets of North Andover, Peabody, and Danvers, look no further than the 2020 Lexus ES 350. This stylistic sedan offers drivers technology and safety features on top of a slew of lavish amenities.
Visit us at Ira Lexus of Danvers to test drive the Lexus ES 350 today!
My experience at Lexus was amazing and I’m very happy with my car and the buying process overall. I especially appreciated how patient Ed was while I compared different vehicles and took the time to find the right one for me. I never felt pressured to make a decision, and my questions were always answered honestly and thoroughly. Even when discussing add on’s, I believe the woman’s name was Diana (?) was awesome and explained everything to me without pressuring me to add anything. I will now always recommend Lexus and have become a life long customer!
I have moved from Brooklyn, NY very recently so I have comparison of both dealerships. I was impressed from the very beginning how friendly all people were starting from the welcoming man, the wonderful advisor Jennifer and the female technician I had a chance to meet. All of them were easy to talk to. They understood my concerns very well and gave me so much attention and advices. Jennifer found every detail about the services done in the past and explained all needed services. The technician came specifically to explain to me why the service I wanted had to be ... Read More DealerRater - Sep 26, 2026
Tyler helped guide me with the service I needed!! He is great!! He is knowledgeable and professional!! A great asset to the team!!
They took care of me and my car warranty for an expensive repair my vehicle required.
The service department took care of the issue I was having and I am satisfied with the work.
Ryan is an excellent representative in the service department at Ira Lexus. Our 8 yr old Lexus is still going strong.
Very helpful and friendly! Full of information! Kal was my salesman and he helped me decide what vehicle would b good for me .. I never felt pressured and appreciated his service.
Excellent service. Nothing else to add. Dislike being forced to giving a 15 word minimum review
We purchased a 2026 Lexus NX350 Premium from IRA Lexus of Danvers on Nov. 8th thru Sales Consultant, Belo Makhene. He was extremely knowledgable of the vehicle, friendly and excellent to deal with, which made for a wonderful buying experience. - Doris & Norm
As always excellent service. David was speculator in his attention,detail, explanation and clarifications and communication. Without doubt great overall experience.
Professional services. Respond questions quickly ,patiently and friendly. High quality services. Waiting area are very clean and comfortable
Customer driven service that should set a standard for other businesses in the auto service industry!
Service is perfect and staff is so helpful and friendly. I could t ask for more. They were awesome in all departments.
Lexus of Danvers by far is so accommodating and professional. The entire staff just make you feel welcomed and respected. I won’t go any where else top notch. They communicate and want to help you with any questions. Thank you to all Julie Williams
John was a true professional, and went above and beyond. I will only send my Lexus to this dealership moving forward.
Alex was great to work with - I love my new hybrid! Alex explained all the features and made sure I understood how to use them.
Completely satisfied with their work, the waiting room is wonderful with soda, muffins and cookies.
I brought car in for service was told it would take 2 hours and it took just under 4 hours That is ridiculous If they had said 4 hours I would of taken a loaner
Outstanding service tech representative. Was extremely helpful in getting the issue resolved in a timely manner. He kept me fully informed of the repair status and offered additional advice regarding how to best maintain my RX-350. I always chose Ira for their quality service.
I took my car for service yesterday. Elias was very helpful and courteous. The wait was a little long but my car was serviced and washed. Win, win!
Was the best experience I have had in going into a car dealership The salesman, Kal was tremendous He as very knowledgeable and easy to deal with I’m 70 months years old and have had many experiences buying vehicles and this was the best !
Dealership is very nice. Jason was a great representative for the company. He was easy to talk to, accommodating, & professional
They do great job i can go tp other place close to home i choose ira lexus they take good care
Excellent service at Lexus of Danvers! Professional, friendly, efficient, and attentive. I’m very pleased with my experience.
A curtious, timely, professional and informative experience is what I experienced at IRA Lexus service. It's what's kept me a loyal customer for so long.
Ed did a great job delivering the the car very professional .Helped set up the phone app for my new ES. Thank you Ed
Appreciated Ryan’s great service. The wait is rarely long and I was acknowledged quite quickly
Very happy with service today! Much better than my last visit! Thank you C Abrams
Ira lexus of Danvers the best place in Massachusetts. I am a customer of lexus since 2013. I like my lexus experience as a customer. Very reliable, lexus certified professional technicians knowledgeable, easy to schedule an appointment. Polite and friendly service advisor. My name is Tanya L.
Remi is the best. Always takes great care of me. I appreciate the service Thank you
Excellent Communication and experience from Abe. Car was ready as originally scheduled. Having a free loaner is a great feature, one of the reasons why I keep buying a Lexus.
Remi was very helpful in making recommendations regarding our Radio/GPS unit. Look forward to finalizing the deal with him.
Very good service nice customer service my car is running perfect great I like the service
Ed was absolutely fantastic…He was very knowledgeable and professional. It made the whole process efficient.
Very accommodating. I got an appointment quickly, and service was exceptional. Would recommend this dealership.
Olti is great! He was very helpful and incredibly knowledgeable, answered all my questions, and made sure I felt confident in my decision
Excellent staff that are very knowledgeable and helpful with every step of the process for trading in and buying a new car
Remi was great! He was very communicative and honest. Overall it was a great experience.
Waiting area is super clean and Elias was attentive and knowledgeable. Making my appointment was super easy via text.
Excellent service.. prompt.. recieved car back when promised. John Luna was a very knowledgeable Assistant Service Manager!
Joe was very helpful & made the service visit easy. The refreshment section was very nice too. The shuttle drivers were friendly too!
We were looking for a vehicle with seating and towing capacity for the next stage of life, considering Lexus, but they had a barely used Toyota on the lot that met our needs perfectly. Ed was super helpful, knowledgeable, and available. Very easy and comfortable to work with. Price was competitive with other dealers for similar models. We test drove many vehicles within range, but always felt Ed was focused on what fit our needs.
I have used IRA Lexus since 2000 and have had excellent service all of the time. When my husband was alive we owned 2 Lexus autos that IRA cared for meticulously.
Excellent service, fair prices, friendly employees, beautiful waiting area, free refreshments, free transportation including loaner cars.
Ed Cho was a delight to work with. He was patient, well informed and just a quality human being. I would highly recommend Ed to anyone looking for a Lexus.
This week I had the pleasure of meeting with Abraham in the service department. He could not have been more kind, pleasant, knowledgeable, and patient. He took the time to help me make a decision about what was best for my car and he made sure he gave me the best possible price.
I have been a Lexus customer for many years and I have always received very good customer service. From the moment I drive in to drop my car off to picking up my vehicle after completions.
There is no question that I would highly recommend Lexus of ... Read More DealerRater - Jul 31, 2026
Outstanding personnel, a pleasurable experience. The review demands a minimum of 15 words but I think what I wrote says it all.
I felt like I was in good hands from the moment I drove in. Very efficient and got me on my way within a reasonable amount of time.
They always do an excellent job repairing my vehicle and cleaning it up for me. The “ pick up / return” of car is fantastic!!! Thank you.
First time buying new car , Lexus is cream of crop , buy my dealer was also cream of the crop , if anyone out there wants buy a new car I have six words , Ed Cho Ed Cho Ed Cho, never met him before and it was like buying from an old friend , he’s absolutely great
Thoughtful, caring and punctual…..they strive to be honest about the time your service will take so I was impressed….also not very waiting area
Ed Cho is a great sales person.He help to bye my best car from selcting to final delivering.Not only simple delivering he explain very detail fuctions of the car so I have no problem to operate my car.I am 100 % satisfy with my purchase,LEXUS NX350h AWD.I hope I will keep for ever and will be my last car, I am 81 years old. Wishing all the best Ed Cho and Ira Lexus of Danvers. Thanks KISHOR DESAI
Ed Cho is a great sales person. Kind and patient. He has a great personality and is very thorough in describing features of the cars.
Great service department. Abraham is an excellent service advisor. No stress, easy in and easy out!
Everyone there is knowledgeable, friendly, professional. They make it so easy to bring your car in for service!
This is my 11th Lexus leased with IRA. There is not enough room for all the Accolades I would give this dealership!!!
I had a great experience buying a car at Ira Lexus in Danvers. I was given a number for my trade that helped to put me in a new car.
Excellent service was provided by the service team. All of the staff I worked with was happy to help and keep me updated about my vehicle service. I will be recommending this service team to my community!
Outstanding experience! Roberto was knowledgeable, friendly, honest, and made the entire car-buying process smooth and stress-free.
Visited IRA Lexus today of Danvers for service on my vehicle. Had Ryan Garcia today as a service advisor, he was very exceptional with great attention to detail about the work done on my vehicle. Great to know he works there!
Seems to be a busy dealership but strives to keep the process of service smooth. It can be difficult but the public facing people are upbeat and interactive with customers. Good overall experience but wish the details checked as part of the inspection were outlined in receipts vs referral to standard at mileage interval requiring more research on what done. The car is new so perhaps not needed but old folks like me appreciate knowing. Again not a complaint but rather an observation and imho as the kids say.
I had my cars service session with IRA Lexus in Danvers. It was a top notch service across the board. Could not expect any better. They treated me and my family like MVPs.
The Lexus dealership provided Expedited service with great communication Ryan kept me in the loop with stays updates
Mr. John Ponce is friendly and professional. He is patient and skillful. We greatly appreciate the reception that we received.
Great service, very reliable and professional, and a great place to buy a car from
Great service. I have been with Ira of Danvers for 10 plus years. Maria also purchased her Lexus here.
Everyone is very professional and curtious From the time I drove in to the time I picked up my car
Ira Lexus has always treated us the best. They will accommodate even the oddest pickup/drop off requests. Even with having a closer Lexus dealer we still prefer Ira.
I love this place. Today I dealt with Assistant Mgr Tyler Costa. He explained everything. My car was done at the time it was promised, and it was washed and vacuumed. What else could you ask for? Thank you Tyler. You make it so easy.
The service department managed by Rick Chase is very helpful and respectful. Rick walked through the issues and made helpful recommendations
Overall IRA Lexus meets all our needs from sales to service. We will always come back.
Lexus of Danvers is great!Staff is always helpful, especially Jenn Perry and Tyler Castro.
Perfect work on my brake replacement ❤️ I’m so happy for this work on my car
I was stuck at Savers and car would not start. I called AAA and Kevin came out in 30 minutes and jumped the battery and said the battery was fine. I decided to stop by Lexus because dash lights were on. Lexus kept my car, drove me home and called several hours later telling me that the battery was no good . I told them to install a new battery. The dash lights wouldn’t go out so the car was kept overnight. The next morning the lights went out and I was satisfied that the car was operational. A valet brought ... Read More DealerRater - Jul 3, 2026
I usually have great service. This time meh.. they had my car for 2 days. It was supposed to be an oil change and 145,00 mile service. They suggested new tires and I declined at this time. So when I went to pickup the car they only did the oil change. They also never called day 1 to tell me my car wouldn’t be ready. I needed to call them. Luckily I had a loaner car from them.
great staff-so friendly and helpful-especially Ryan Remi Gracia! the waiting area is well desined and stocked.
Very friendly and very helpful! Service was done according scheduled and did wash my car!
I needed service last minute before going on a road trip. Briana was great. The best service advisor I’ve had. She made the repair happen in time, kept in touch with me with updates. I will continue to be a customer even after the warranty is up because of her. And getting a text & video from the technician was great too.
Pleasant and efficient staff always friendly and helpful . Positive experience. Long time satisfied Lexus owner
Staff is personable & friendly. It’s a seamless process. Nice perk having your vehicle washed!
I got my NX300 serviced today. They did an excellent job. I am very happy with the work they did. Fantastic customer service.
Excellent customer service, Jason really did a great job and helped me above and beyond. Everyone was excellent and made the process of buying a car fast and easy and enjoyable.
Ryan was very helpful and knowledgeable. Website is very user friendly and easy to set up an appointment.
Absolutely fantastic service. Kind and efficient. Cannot rave enough about the service department. Even vacuumed my car after the service in addition to washing.
Abraham was helpful, courteous and professional. I was not happy about repair shop not attending to my repair for 2 days because “they got slammed”. Repair shop failed in this instance. All other visits have been a smooth, positive experience.
I had a great experience todayat Ira Lexus, Danvers. I was fortunate to get Remi as my consultant & it couldn’t have been better. Because of Remi i liked my car better now than when i drove in this morning! Thank you Remi
Abraham provided exceptional service today! He was super friendly and helpful. I hadn't booked a loaner car ahead of time, but he kindly offered me one so I didn't have to sit and wait for 3 hours. He made the whole process seamless and is truly wonderful to work with!
Great service at Ira Lexus, Abraham is courteous and the service team is always right on schedule.
My service experience was excellent as usual. Bryanna Bernard was excellent. She processed the service, and also noticed my inspection sticker was coming due, Thanks again Bryanna.
The sales and service staff are awesome. I bought one last year and bring my other two Lexus vehicles here too. They get you in and out quickly, literally minutes, with a nice loaner if needed. Definitely my preferred dealer.
Great service team. Clean facility. Spacious waiting room with refreshments. Reliable repair services. Clean car upon pickup.
Ryan was great with helping gettting my car serviced, nice and cleaned after. Thank you.
Excellent exceptional experienced dedicated Personnel dealership. I keep coming back for all those reasons. I recommend to anyone who will listen !
Everyone we worked with was super friendly and the purchasing process was rather smoothe. We are happy with the GX even if it took forever to get!
Staff is attentive, listen and provide advise with appropriate information. They keep you posted on the status of the work while waiting. Courtesy services are avaliable and location is clean and organized
Happy with my service but a very special shout out to Bryanna!! She is courteous, knowledgeable, efficient and absolute pleasure to work with. My absolute favorite person there. Keep that employee happy. She represent you well
Excellent customer service and was great at reassuring any questions and gave answers that were easy to understand.
Great customer service , always polite, kind and professional the waiting area could use some separate workspaces with healthier snack options
Excellent experience from start to finish. The staff was professional, knowledgeable and respectful of my time. They answered all my questions, made the process smooth and transparent, ensured. I was completely satisfied with my purchase. I would highly recommend this dealership to my friends and family. I would recommend my sale representative Robert Giovannucci. He is very helpful and knowledgeable in the entire process of buying my new RX350H Premium… .
Everything goes smoothly and all the staffs are really knowledgeable and kind Waiting room is very clean and I enjoy free coffee. It was delicious!
