Testimoniales de Clientes

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DealerRater Jul 20, 2024

It was clean, comfortable, and served its purpose. Blah blah blah blah blah blah blah

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DealerRater Jul 19, 2024

I was lucky to have called, and then met with Andrius at Danvers Lexus. Prior to dealing with him I had contact with 3 other dealerships. They all said “we’ll add you to our list of customers waiting for a GX”. And I never heard from any of them again. After meeting with Andrius, he informed me that they weren’t doing a list. He made note of what I wanted, knew I was a serious buyer and said he would work really hard to get me what I wanted as quickly as he could. He then proceeded to keep ...

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DealerRater Jul 19, 2024

Always happy with my experience. The service went smoothly and quick. Dennis always kept me in the loop and always is so great!

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DealerRater Jul 17, 2024

The service person listened to all my issues. He wrote them down documenting all my concerns. He followed thru with updates and process of my said issues. attention to details.

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DealerRater Jul 17, 2024

Very attentive, pleasant to deal with knowledgeable. Been a customer for over 25 years and never had a bad experience.

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DealerRater Jul 17, 2024

It was very pleasant. My car looks new after the vacuum and wash. Cassidy was very nice

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DealerRater Jul 17, 2024

Service was efficient, hospitable and completed in a timely manner. When my car was returned found to be thoroughly cleaned and furnished to my liking. I especially want to give my thanks towards Dennis that took great care of us!

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DealerRater Jul 16, 2024

Ira Lexus in Danvers, MA has the best service department. My service advisor Dennis is amazing. Top notch customer service!

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DealerRater Jul 16, 2024

The staff was very courteous, efficient and knowledgeable . The facility is comfortable, clean & neat…. Easily accessible for me.

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DealerRater Jul 13, 2024

Outstanding help by Tyler!!! Great and very much considerate to customer needs customer service. Thank you so much!!!

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DealerRater Jul 13, 2024

Very professional, efficient, and accommodating. Top notch facility and amenities. Service advisor excellent, along with all others I came in contact with.

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DealerRater Jul 13, 2024

Always very professional and courteous Loaner car excellent as was the service and great communication

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DealerRater Jul 11, 2024

I've purchased several vehicles through IEA Lexus and have them perform all my services. Always a great experience

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DealerRater Jul 10, 2024

The customer service especially Jennifer Perry is outstanding. The work done was on time and very good.

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DealerRater Jul 10, 2024

Everyone is always courteous and service is prompt and professional. Updates are provided as you wait. There is an option to take a vehicle for the duration. But the waiting area is pleasant and clean. The complimentary car wash is much appreciated! Thank you for great service.

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DealerRater Jul 10, 2024

Very professional, thorough and prompt service! The service advisor made sure I was getting all of the services provided by my maintenance contract.

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DealerRater Jul 10, 2024

The service person was great we are very happy bringing our vehicle to Ira Lexus

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DealerRater Jul 9, 2024

We always try to use the Danvers location when we are in the area. Their service advisors are always right about timing and are courteous. Brendan D is our guy and we really trust him to give us the real deal when making maintenance decisions. Thanks Ira Lexus of Danvers!

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DealerRater Jul 9, 2024

Mark McClean has been my service manager for over 20 years His experience and his dedication at this dealership is amazing. I completely trust taking my car to Ira Lexus in Danvers

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DealerRater Jul 7, 2024

Great customer service I went to pick up my car and had a full tank! That was a nice surprise! And my car was cleaned!

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DealerRater Jul 6, 2024

Mark Mclean does an outstanding job! Appreciate his service! Technician Rachelle is fantastic. She always works on my Lexus’s

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DealerRater Jun 22, 2024

Always goes to Danvers location for my service and all the advisors are very friendly and giving the best advice for my car. Especially Brandan Deangelis. Thank you

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DealerRater Jun 18, 2024

Very Professional people. Skilled at their jobs. Great communication. Very considerate of special requests. IRA service is the reason we won’t buy any other car.

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DealerRater Jun 18, 2024

Neat, friendly, professional and prompt! My advisor was Brandon and he’s tops! Courteous and just awesome!

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DealerRater Jun 16, 2024

Everyone treated me as if I was their most important customer. Whether it was making my appointment dropping my car off or arranging for my loaner. Service he is fantastic. Let me know when additional repairs were needed. Service is exceptional.

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DealerRater Jun 15, 2024

The people at the Lexus are very nice and professional manner. I like going there!

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DealerRater Jun 11, 2024

As usual my service was reasonably quick and efficient. My regular agent was not available but a different person was assigned and the device was done seamlessly.

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DealerRater Jun 9, 2024

Andrius was not pushy , genuine .,discussed my wants/ needs professional. The dealership was clean organized, ppl were helpful

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DealerRater Jun 8, 2024

It started off a little rough, but by the end I was very happy with how I was treated. The manager Joan made me feel comfortable and happy at the end… thanks again

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DealerRater Jun 7, 2024

Service is great. Consultants are courteous, knowledgeable and considerate. I would recommend their services to others.

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DealerRater Jun 7, 2024

The entire staff is extremely knowledgeable. Everyone is very helpful. I have always been extremely satisfied with my services at this dealership.

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DealerRater Jun 6, 2024

Mark always does a great job letting me know updates! Always grateful for the loaner use and the cleaning of my vehicle after the service.

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DealerRater Jun 6, 2024

pleasant, courteous and cordial I have always had a good experience here highly recommend this dealership

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DealerRater Jun 5, 2024

Thought I had a beak problem which turned out to be rust from non-usage, breaks were inspected and found to be fine, no charge.

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DealerRater Jun 5, 2024

Impressive! Very efficient and pleasant and professional. First time w IRA Lexus, and very happy to have interior cleaned. Also fuel pump was covered by warranty.

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DealerRater Jun 5, 2024

Excellent customer service especially from my advisor Brendan Deangelis. Irá Lexus at Danvers keep my vehicle in excellent condition.

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DealerRater Jun 4, 2024

Friendly, professional and efficient. Great communication and very helpful. I have been using Ira for many years.

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DealerRater Jun 3, 2024

The people handling the service are excellent. They are always friendly and engaging. Blank blank

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DealerRater Jun 1, 2024

13 years and still impressed by the team / my service advisor for many years has been Mark McLean and once again he took care of me and my vehicle. He is stellar to work with !!!

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DealerRater May 31, 2024

Quick and professinal follow up and service. It is satifying manner and treat customer. Thanks

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DealerRater May 31, 2024

Fantastic service department - kept me informed, work done quickly, and the vehicle was spotless when returned to me.

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DealerRater May 30, 2024

Completely hassle free, from scheduling to drop off and pickup. I highly recommend Ira service

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DealerRater May 26, 2024

Great service at the counter call runs and looks great The price is a little on the high side

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DealerRater May 25, 2024

Great job will buy another car from this dealership great job very professional and reliable

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DealerRater May 25, 2024

John is a great salesperson. He made me comfortable. It was a big purchase and he helped me get it done. Geoff in finance provided excellent customer service

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DealerRater May 24, 2024

Thanks for everything was a very good experience we have a nice car thanks for your help and your time good bless you.

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DealerRater May 23, 2024

I always have my car serviced at IRA Lexus and Brendan D and the team always do a fantastic job

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DealerRater May 22, 2024

The service was very good And I like dealing with Jennifer In and out In fair amount of time

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DealerRater May 21, 2024

Professional courteous service. I have been a customer for ten years and expect to be for years.

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DealerRater May 21, 2024

Jennifer was wonderful - great customer service, so nice, accommodating annd knowledgeable. Clearly customer satisfaction is very important to her. Many thanks!

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DealerRater May 20, 2024

Very friendly, knowledgeable and caring. Explained everything that needed to be done in a timely manner.

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DealerRater May 19, 2024

I will only see Jennifer Perry. She is great. The guy at the 1st desk near the front door had an extremely bad attitude, is arrogant, and looks at non-white or non-Asian guests with his nose up.

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DealerRater May 19, 2024

Great communication and very lovely person who took care of my during my visit, would recommend

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DealerRater May 19, 2024

it was easy to schedule service with my preferred maintenance representative. Jen Perry. maintaining communication with Jen was easy.

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DealerRater May 17, 2024

Great experience top notch sales services Kal is awesome and showed us many options and patience with us while we worked on what we wanted.

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DealerRater May 17, 2024

The salesperson (Nicolette) was knowledgeable and extremely helpful in the process. She was very transparent about vehicle availability and made sure that I understood the process.

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DealerRater May 17, 2024

Working with the GM Willy Moy and Leasing Consultant John Ponce was very easy and stress free.

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DealerRater May 17, 2024

Excellent experience with service. Dennis had me in and out with a loaner. Service department noticed my sticker was going to expire and asked me if I would like to add that to the requested service. Car came back to me with all maintenance complete and shiny and clean!

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DealerRater May 16, 2024

Tom was wonderful! Asked him to work with my brother-in-law on buying the car and he said no problem 😊

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DealerRater May 16, 2024

Excellent service, employees went above and beyond to help me pick up my car. Highly recommend

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DealerRater May 16, 2024

Mark Mclean was friendly and efficient and explained everything clearly. My vehicle was ready within the time period stated during check in. Overall in was a pleasant experience.

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DealerRater May 14, 2024

Sales person, Alex, was very knowledgeable and helpful. The dealership was sparkling clean and efficient.

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DealerRater May 14, 2024

Started my Monday with a dead battery. My car arrived at the dealership by 10am and all repairs were complete by three! Thank you for the fast turnaround and great service.

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DealerRater May 11, 2024

I had great service today. Prompt, courteous, and friendly. The loaner car was good and all of the workers did a great job.

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DealerRater May 10, 2024

I have owned 5 Nissan Maxima’s in the past and never received such great service as I did today at Ira Lexus. A real class dealership!

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DealerRater May 10, 2024

Convenient and easy to get to and make appointments. The services of the car is very good in reminding and made the repairs and aintensmce

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DealerRater May 7, 2024

Jen Perry is so competent, capable and customer- oriented that I continue to believe in Ira!

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DealerRater May 7, 2024

This dealership has some of the best service representative out there. Service staff always got things right. Thanks.

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DealerRater May 6, 2024

My Advisvor Dennis P always takes good care of me and very informative of what’s going on with my car. He is always working hard to satisfy his customers.

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DealerRater May 5, 2024

Accommodating. Respectful and professional. So far, the service department has been easy to work with.

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DealerRater May 5, 2024

I wouldn’t go anywhere else to have my Lexus serviced. The best in the area

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DealerRater May 4, 2024

Usual outstanding service and support by Brendan DeAngelis and the entire LEXUS Team! Second to none!

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DealerRater May 3, 2024

Jaime De La Cruz at IRA Lexus in Danvers, MA was very friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs. I never felt pressured to make a decision.

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DealerRater May 3, 2024

Excellent,Mark Gordon was great, he did everything to make me feel comfortable, nice to see people go out of there way to make me happy,Thanks

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DealerRater May 3, 2024

Has excellent good customer care, very patient and was able to answer all questions appropriately. Great job!

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DealerRater May 2, 2024

Completed all required and requested repairs in the time frame stated. The service representative,Brenden, was clear and concise in describing the repairs required.

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DealerRater May 1, 2024

IRA Lexus Danvers is, in my opinion the best dealer in Massachusetts and the Consultants were extremely courteous and helpful

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DealerRater May 1, 2024

Easy and very pleasant and very informative Would definitely recommend the dealer very pleasant, very clean and it was very easy overall

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DealerRater May 1, 2024

Mark was very friendly and explained everything that was being done to both cars we were very happy

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DealerRater Apr 29, 2024

I have to say I met with Jennifer a couple of times. She was great, very knowledgeable a very friendly and sweet!!!

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DealerRater Apr 28, 2024

I just worry about costs. Paying $795 to change spark plugs is excessive beyond belief .

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DealerRater Apr 26, 2024

I been getting my Lexus services done at this location for a while. I’m always happy for my ending results. Thanks to Brandon Deangelis for always being straight forward, honest and quick.

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DealerRater Apr 25, 2024

Jennifer Perry was our contact person.she was so welcoming and helpful. We will ask for her when we need service. The dealership is clean and inviting. All staff are courteous and helpful. We highly recommend Lexus in Danvers ma. Thank you jennifer

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DealerRater Apr 25, 2024

The service advisors are courteous and professional. The dealership is very clean. Free drinks and snacks are offered. Highly recommend.

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DealerRater Apr 25, 2024

I was very pleased with Ira Lexus on art. 114. The appearance of the facility was impeccable and very welcoming. They not only tended to a clients car needs and questions but also made sure that clients were treated to snack items, coffee, cold drinks, and chocolates. The salespeople were very attentive and knowledgeable .

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DealerRater Apr 24, 2024

It’s Lexus has always given me their best service and made me feel like family.

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DealerRater Apr 23, 2024

Jen was great. Very professional and explained what needed to be done. And kept me updated with the process. She is a great asset.

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DealerRater Apr 22, 2024

Mark McLean in customer service was extremely helpful coordinating after work Once new windshield was installed

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DealerRater Apr 21, 2024

Service advisor was awesome and very attentive, made my experience wonderful, will definitely be visiting the dealership again when needed.

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DealerRater Apr 20, 2024

The facility is very clean & well laid out. Fresh breakfast, lunch & snack foods are always available as well as TVs, cell phone charging station & comfortable chairs. Makes for happy & relaxed customers.

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DealerRater Apr 19, 2024

Excellent service from setting up appointment to servicing the vehicle to updating me on the status. Very professional and friendly.

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DealerRater Apr 19, 2024

Greeters were welcoming, service was prompt and thorough. Brendan DeAngelis was very helpful. I miss seeing fresh flowers on the reception desk. That was a classy touch that set Lexus above the competitors’ appearance.

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DealerRater Apr 19, 2024

This is a fantastic dealership! The service all around is amazing and Brendan is always a pleasure to work with. We wouldn’t take our car anywhere else.

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DealerRater Apr 16, 2024

The service provided by Ira Lexus, and Danvers is the best I have ever received anywhere. It is easy to make an appointment as soon as the next day, and loaner cars are easily available if needed. They are friendly, courteous, and greet me immediately upon arrival. My work is done as quoted, and any recommendations reviewed with me prior to doing them. I am extremely happily with this service department.

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DealerRater Apr 13, 2024

My car was taken great car of. Brendan is amazing and I will only trust this dealership with my car.

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DealerRater Apr 13, 2024

Great Customer service! Always friendly and willing to help. Thank you for all that you do.

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DealerRater Apr 12, 2024

Staff is very friendly & service is great. Enjoy the waiting area but also appreciate loaner if necessary.

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DealerRater Apr 12, 2024

Brendan is a pleasure to work with, and the service is top-notch. Waiting area is pleasant.

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