Testimoniales de Clientes
Excellent attention and service for my new previously owned RX350 at Ira lexus in Danvers. They found a tire needing replacing probably from a pothole. It was taken care of in a timely manner. I was also provided with a loaner for the rest of the day.
I have had service there one other time, and it wasn’t as good as the one I had today with David Gesler, he was fantastic. He was kind understanding and fair. I will continue to come and have work done there for my car and I will definitely go through him from now on
The sales people are pleasant and knowledgeable. The system is prepared with pictures for all the questions the staff will be asked. I look forward to coming twice a year. I sit in the back area & plug in. Peace & quiet! So much nicer than Toyota!
This dealership provides exceptional service. I have been doing business with them for years and highly recommend.
Had to have my car towed to dealer and service advisor Bryanna provided excellent service from start to finish. The issue was resolved promptly- Thank you again Ira Lexus!
Have used them since i bought my car there in 2005.the staff is attentive and friendly
Great experience, fair price. Rob Giovannucci was phenomenal to work with He did a great job and was extremely thorough.
They listen to the customers and try hard to please them. Very friendly as well.
Great place for service. Second time there and it was a wonderful experience. Brianna is great to deal with-
The Service was amazing and the attention to detail made the experience you expect from Lexus. My service tech was exceptional
they did a awesome job my car is brand new again!!! happy i found the perfect t place to take care of my car!!!!
Wonderful staff, knowledgeable sales team. Great service. Process was smooth and efficient. Can’t be happier with my experience.
Excellent service and always great customer service. Our vehicle was at the dealership waiting on parts for 2 days they gave me a loaner free of charge and when my vehicle was ready they brought it to my work place.
Prompted me for my 5000 mile complimentary service. Scheduling was essy. Service representative was friendly, professional and thorough. Excellent experience.
Great service very attentive and polite they try to accommodate you in what your looking for would recommend the Danvers Lexus car dealership.
Richard was very helpful and professional. Appreciate dealer car and fast service. Love my RX350 and enjoyed driving hybrid loaner .
IRA Lexus has been supportive every time I have brought my car in for service. The service advisors are friendly, knowledgeable and helpful. I always leave happy with the experience.
Very good customer service. David was very friendly and courteous. I recommend if all the customer service representatives respond to customers and ask them to wait for the available ones even they are on the phone etc.
Very professional . Service a little slow, but very busy shop.over all they do a find job
Very polite and professional. They kept me updated and my car was all taken care of and clean when picked up.
Service was great and just as expected. No surprises. Appreciate the thoroughness and attention to detail.
Visited the dealership to look at a used vehicle I saw on there website. I met with John Ponce who was very helpful. My wife and I ended up purchasing the vehicle. The purchase process was reasonable and the agent was very helpful. Looking forward to a terrific Lexus experience.
Great place for service and repairs! I.wouldnt go anywhere else for my.lexus needs!
I would recommend this facility for services on your vehicle. They are very informative to the needs of your appointment. Awesome service! Thank you.
Thank you for the service advisor David Gesler excellent service and The technician Barrantes Daniel to fixed my 2016 RX 350 water pump Great job
Very good experience. Professional, courteous. Went in for a tire leak and they fit me to also do the 25K service to save me another trip in a few weeks.
My car was ready on time and estimate was right on the money Would definitely recommend to a friend
They took us at the reservation time and had the car back to us in 2 1/2 hours. I liked the inspection process to let me know if my vehicle needed anything else
Service appointment easily scheduled. Prompt and complete information from your assistant service manager and notification when work was completed and vehicle ready for pick up.
Their service department is exceptional very fast and courteous had my loan a car ready promptly explained all the situations with my car definitely a great experience
Abraham who handled my service was informative, cordial, answered my questions and let me know an estimate of how long my service would take. He was great
From the moment that you call to make a service appointment, to when you drive for the initial greeting, always with the utmost professionalism and kindness. It gets even better when you meet with your service consultant. Jennifer is excellent! Ira Lexus understands the meaning of good customer service and it is evident in each step of the process.
Ira Lexus Service is top of the food chain as far as dealerships go. Been using them exclusively for service on my Lexus vehicles for almost 20 years. 5 Stars.
I have been dealing with IRA Toyota for 20 years now and have purchased numerous cars from the IRA group over the years not only for myself but other family members as well. I now have purchased three different cars from IRA Lexus and I would not do business with any other dealership as IRA Lexus truly makes you feel as you are apart of their team.
Good cervice i love excelente 👌 atención! Thank you for everythin! Love Lexus it my favorito!🥰🤩✨️✨️✨️🎉🎉🎉🎉
Amazing professionals and solid vehicles. Very impressed with IRA Lexus staff, policies, cars and attentive service. My salesman was professional, kind and efficient.
Very pricey and I felt like I get robbed this time. I very Upset and disappointed
Got 65000 mile maintenance. From appt making, intake and completing the team was professional and courteous.
Great attention to detail. Courteous interaction. Welcoming in every interaction. I fell well taken care of.
IRA Lexus is always top notch! The service staff are so helpful and make the whole process seamless.
I've been getting my Lexus serviced here for years I'm very pleased with the facility
Great staff and very professional they also let me leave my car over the weekend because I was going out of town
The reason that I keep going back to Ira Lexus of Danvers service center is that their technicians are incredible, as is their Service reps
Makes having our car serviced easy and hassle free. We’ve been customers of IRA for many years. Our loyalty is based on confidence in the products and people we’ve had the pleasure of working with.
Very impressed with the whole process beginning with Scott our salesman, Geoff in finance and ending with Denise the manager. My first Lexus and I am in awe by the TX 350. Thank you all for the impressive customer service!
No hassle shopping John Ponce was very nice to deal with Very pleasant experience at Irá Lexus
Great experience with a gentleman named Duarte. I would highly recommend If you’re wanting a no stress experience.
I have been a customer for over 20 years, and let me tell you why I keep going back. My most recent visit was the most unique one I have ever had with any service center, and I hope it’s one I never have to go through again. But if I do, I hope it’s with Ira Lexus. I took my car in “just to check” after hitting some road debris. Things escalated quickly and my car was deemed a total loss. This situation could have been an absolute nightmare. Ira Lexus was so kind to me. They treated ...
It looked like usual Lexus service. Washing and vacuuming of the car came as a pleasant bonus. Yet a junk fee of $31 which was not included in the service fee quote on the website was a disappointing ripoff. The assistant might want to adjust his style of communication with clients, making it more formal.
Mike Walsh was very cordial and helpful. Denis Pellegrino kept me updated throughout the entire process. I was given a loaner to use while repairs were made. I would highly recommend this dealership.
Polite and accommodating. Abraham was wonderful. I would recommend Ira to anyone looking to buy new or certified preowned. They won't be disappointed.
Service is always fast, efficient and well communicated. Jennifer Perry is a super star Service Consultant
Professional, caring and catering to customer. I found the Lexus dealer at Danvers to be honest and cognizant of the clients needs and the automobiles requirements. Dave did a goid job.
Always in good hands when I deal with Ira Lexus. Brandon was excellent and very pleasant to deal with.
This dealership has the best customer service in the service department. Everyone is very professional and knowledgeable. They are very organized and on time with appointments and completion of the job. They do a multipoint inspection with a video explaining everything about your car. There’s never any surprises. You are given a courtesy vehicle to rent if you need it also. They even detail the car after working on it going above and beyond other places.
From the time we entered the dealership till we drove the car away, it was a great experience.
I've purchased a couple of new Lexus vehicles from Ira / Danvers and have always had great experiences with their service department. From convenient appointments to follow-up reminders, pleasant drop-off experiences and loaner vehicles I can't say enough about their professionalism.
Great service, prompt service, I love going to service there. I love my custom service representative. They always clean the car for you.
Excellent customer service and great communication on what is being done on the vehicle. Quickly in and out.
Thorough, organized, friendly and supporting. I appreciate the loaner car too. This is enough said.
Service dept coujd use some streamlinng. It us not an effucuent operation in my opinion
Great work and the service person was very helpful and very efficient kept me updated
Excellent service. My wife had tire issue and spoke to Rich in service and he was fantastic. Problem resolved.I have gone to quite a few dealer service centers but this was by far a pleasurable experience. Thank you Rich.
Wait time was extreme long 3 hours. However they did fill my gas tank for the extended wait time.
The attention given at the service department was exceptional. As always they make each visit a smooth experience. The communication is at it best.
Everything was great from service to cleanliness of waiting area and bathrooms. Tyler was very helpful and kept me informed while I waited for vehicle.
Very pleasant buying experience. Salesperson was very knowledgeable I purchased a GMC and knew everything about the truck. Would highly recommend this dealership.
Committed to great customer service and help work with me regarding price and efficiency. Very communicative with VM and txt and email
Ira Lexus Danvers’ service was exemplary! I was greeted at the door by Dennis, he got the paperwork done quickly and the work on my car started immediately. As they were working he was wonderful about checking in with me as they serviced my car. The work that was done was great!
Thanks guy’s for the good work you do and I’m always satisfied and keep going team
Came in for a 6-month check. Dennis Pellegrino came out to help right away; he found it was too early for an oil change, so we skipped that (refreshing). He and the shop got my car turned around in an hour and a half. Was kept well informed. Appreciate the thorough wash and surprisingly good interior detailing. Great experience!
My experience at IRA Lexus was pleasant from the time I called for an appointment to service my car to the time I picked up my car. Everyone was so kind and helpful! My car was done quickly. The service department kept me informed the whole time. I would recommend IRA Lexus service department to all who are looking for a great place to take their car!
Ira Lexus of Danvers has to be one of the best dealerships around! I dealt with Dennis Pellegrino today when I brought my SUV in for service. He is absolutely amazing!! Very knowledgeable, pleasant and easy to deal with! I’m very happy with the service I received at this dealership. A big plus - they cleaned my whole car inside & out! Thank you Dennis and the Ira Lexus dealership!
The service has gone down hill. Often, there is only 1-2 representatives and the wait for check in or check out is inefficient. Yesterday, when I picked up my vehicle. I had to wait 30 minutes for the car to be brought around. I went back inside after 15 or 20 minutes and it seemed as though the person that was supposed to bring the vehicle to me had gone on break and there was a communication gap. Therefore, I had to stand and wait for approximately 30 minutes. In addition when I got the vehicle there was a sticky substance all along the ...
Great service and always very helpful and informative and respectful. Love that my car is always washed.
I always experience the best customer service. My service advisor, Dennis Pellegrino, is always so very helpful whenever I visit the dealership. He keeps me updated on any issues and I appreciate that.
Excellent service , thanks to Jenifer. Pleasure to work with her. My wife also working with her
I was very helpful the very courteous very efficient. They know what they were doing. They have great coffee stand plenty of places for quiet to read, and they are very astute and getting people in and out of there cause they know time is valuable.
My experience was more than excellent! I would highly recommend this dealership to everyone! I was treated very well and respected
Always great service from service and the sales department. Keep up the great work everyone.
Nice service and fast . The waiting area excellent and the clean bathroom amazing the snacks are very good
The dealership was amazing! The service was great! Tyler Costa is a great asset to this dealership.
Seamless process checking in. Very professional and accommodating. Great service advisers always provide great guidance.
When you pull into the welcome bay, Tom Middleton greets you with a smile. My service advisor Mark Mclean is excellent, he had me in and out within an hour. Great service team. Overall experience was excellent. I recommend IRA Lexus for service
Awesome!!!!!!!!!!Great service, accountability, Did not push uneccesary extras on me!! Very good people!!!! Awesome!!!
Ira Lexus has the best run service team bar none. You pull into the welcome bay and Tom greets you with a smile. You step into the service center and Dennis greets you with a smile and outlines the scheduled service and provides an estimate. Dennis then walks you back into the bay where a brand new RX350 is set up as my loaner for the day. A few hours later Dennis calls you to let you know your car is ready. The entire experience reinforces your decision to continue doing business with Ira Lexus!
Service riders were very pleasant and helpful. It was a nice pleasant experience. The technicians were relatively all apprentices. We had to come back so that they could reprogram service to warning light, but everyone was friendly.
Excellent customer service and experience. Options provided. No pressure. Highly recommend this dealership if looking for a car. My second Lexus, great service and reliable vehicle.
My service advisor was excellent, friendly, very attentive and resolved my two issues I had. Overall was a good experience.
Ask for Ed. Great salesman and kept constant communication with me throughout the process. Made getting my car super easy. Just ask for Ed. Period.
they did very good job and great service I am very satisfied and very friendly
Excellent treatment from the scheduler to the advisors. Genuinely make you feel valued and go above and beyond to assist. They’ll be my new Lexus dealer when in New England state. Thank you to everyone that assisted me.
Excellent service. Service advisor was courageous and let me know of estimated time to completion. Overall it was a great and exceed my expectations.
Good service today. Fixed the air bag sensor (safety recall) along with an oil change, tire rotation and car wash while I waited. The service desk person was very responsive.
Helpful and friendly service. Very prompt and responsive . Nice waiting room.The car looks great after the service.
I got Excellent Service at Lexus in Danvers, MA. I GOT AN EXCELLENT DISCOUNT OFF MY BILL. PRAISES GO TO DENNIS PELLEGRINO FOR EXCELLENT SERVICE.
Very professional and well run - very customer focused. I was immediately taken care of and explained what was needed to be done.
I had an exceptional experience with Ira Lexus. They are very customer focused, accommodating and knowledgeable.
Seamless service. The process was smooth and thr explanations and directions were top notch. Great services rendered and even better prompt responses
They make me feel like I am a VIP every time I go. They know what next level Customer Service is.